Skip to main content

Certification exams

Already submitted your application?

Candidate guides

« back to certification

«All rules and policies concerning taking an NCC examination are summarized in the Candidate Guides. Listed below are download links to each guide.

It is important that you familiarize yourself with these rules and policies as they will apply to all applicants/candidates.  Select the guide for your certification exam specialty.

« Back to certification

Eligibility status on existing applications

« Back to certification

You cannot track the status of your certification application on the website.  If it is more than 4 weeks from the time you have submitted your application and you have not received your eligibility letter by email or mail, contact us with specific details on when and how you submitted your application at info@nccnet.org.  NCC will not provide eligibility status via email or phone. You should receive your eligibility within  at least 4 weeks once you submitted your application. 

Computer testing

It can take up to four weeks to process an application. Once you have been determined eligible, you will be notified in writing of your eligibility status and assigned a 90 day window to take the examination. Eligibility letters are issued twice a month on the 15th and last day of the month (or closest business day).

Along with your eligibility letter, you will be reminded to download (print) a Candidate Guide, which provides an overview of all test policies & procedures, test outlines, competency statements and sample questions to familiarize you with the test format. Candidate Guides can be downloaded from the NCC website at any time.

Your eligibility letter will outline how to set up a test appointment with our testing vendor AMP.  NCC doesn't not make appointments nor can do this on the NCC website.  You need to go to goamp.com to set up a test appointment or call the number on your eligibility letter.  You will need the NCC ID number on your eligibility letter to set up any testing appointment.

Paper & pencil testing

It can take up to four weeks to process an application. Once you have been determined eligible, you will be notified in writing via email or mail of your eligibility status. Eligibility letters are issued twice a month on the 15th and last day of the month (or closest business day).

Along with your eligibility letter, you will be reminded to download (print) a Candidate Guide, which provides an overview of all test policies & procedures, test outlines, competency statements and sample questions to familiarize you with the test format. Candidate Guides can be downloaded from the NCC website at any time.

Approximately two weeks prior to the test date, you will receive your admission ticket to the test site.


Lost or didn't receive an eligibility letter to test or admission ticket

« Back to certification

Missing eligibility letter

If you lost your eligibility letter or it has been over 4 weeks since you submitted your application and you have not received an eligibility letter; please contact us, or leave a message with the call center at 312-951-0207. Remember to provide your full name, address, email address, phone number, exam registered for and approximate date submitted. You should receive a reply no later than 48 hours (business days).

Lost admission tickets

If you misplace your ticket, report to the test site at the scheduled exam time. Make sure you bring a photo ID with your name and signature. You will be asked to submit an affidavit of identification that will be submitted to NCC.


Pay reprocessing fee

« Back to certification

Any application that is incomplete (those applications submitted with missing information, containing incomplete or incorrect information or do not include full fee payment) is subject to a $30 re-processing fee. This fee is nonrefundable.

Incomplete applications will be returned to the applicant with instructions and must be resubmitted along with the reprocessing fee of $30.  These additional information requests and payments must be submitted by mail.

Need a receipt?

« Back to certification

A receipt is provided with your eligibility letter.  You cannot obtain a receipt for certification examination on the website.  You can email info@nccnet.org to request a exam fee receipt.

Change your Testing Date, Method of Testing or Exam Category

« Back to certification

Computer exam candidates can change their scheduled testing date to another date, within their eligibility window, once for free.  Candidates must handle this directly with PSI/AMP and meet their requirements for the change.  Computer exam candidates who have already exercised this free option or wish to take their exam outside their current window and all candidates who cannot take their currently scheduled examination, have missed their testing date or need to take a different exam - can request a change.

Candidates may request to change their examination category, reschedule their testing date or even change their method of testing, provided that they meet the requirements listed below. Candidates are only allowed one change option (e.g. if you reschedule your examination date, you will not be able to change your examination category). All change requests must be approved by NCC and you may be required to provide additional information. Candidates rescheduling or changing to a computer test will be assigned to the next available eligibility window. There will be no refund of original fees or Change Request Form fees. Candidates who fail to take the examination under this change option must re-apply with full fees.  You can anticipate a new eligibility letter within 2-4 weeks. 

All candidates requesting a change MUST:
• Submit the change request within one calendar year from
— the date of the exam you are changing for ICP or PEC candidates
— the first date of your assigned eligibility window for computer candidates
•  Submit a non-refundable fee of $125 with the Change Request Form
•  Use the NCC website online Change Request Form (changes requested in any other format, will not be accepted)

Reschedule a computer testing date with PSI/AMP: 

• A testing date can be rescheduled ONCE at no charge directly with PSI/AMP, if done at least 4 business days prior to the scheduled test date (Refer to the NCC Testing Guide for details).
• A rescheduled date, within your assigned 90 day testing window, must be selected when cancelling the original test date and this is done directly with PSI/AMP
• Subsequent reschedules require filing an Exam Change Request Form and a non-refundable payment of $125.00.

To reschedule or change method of testing:
• Candidates changing from a computer test must have canceled or never made their appointment to take the exam at an PSI/AMP center
• Candidates changing from an ICP test must have their assigned test site code
• Candidates changing from a PEC test must have their assigned PEC class code
• Candidates changing to a PEC test must have already enrolled in the PEC course and have their assigned PEC class code

To change examination category:

• Eligibility must be re-established for the new exam category, and additional documentation and fees may be required.
• The time to consider eligibility for the new category will count toward the original assigned 90 day computer testing window.
Examinees must take the exam for which they have been determined eligible. No changes will be permitted on examination day.  If a candidate knowingly or unknowingly takes an examination other than the one she/he was found eligible to take, the examination will not be scored. No refunds will be allowed, and all fee policies will apply if the candidate reapplies for an examination.
• Computer Candidates must submit their request at least 30 days prior to the end of their testing window
• ICP Candidates must have their assigned test site code and submit their request at least 45 days prior to testing date
• PEC Candidates CANNOT change their examination category

Click here to access online Change Request Form!

To Withdraw from the examination process

See . . . Withdraw from the examination process

CLICK HERE to access the online withdrawal form!

Other questions about applications already submitted

« Back to certification
If you have other questions regarding your submitted application, please use contact us. Remember to provide your full name, address, email address, phone number, exam registered for and approximate date submitted. You should receive a reply no later than 48 hours (business days).