Troubleshooting Online Module Reading Material Access and Online Testing

Troubleshooting Online Module Reading Material Access and Online Testing

Because there is no standardization in the computer field in terms of type of browsers, number of ISPs, security settings, spam filters etc., you can experience difficulty when accessing online modules reading material.  Some simple steps will enhance the process and make access problem fee.

Cookie Settings and Browsers

• Cookies must be set to enabled.   Many ISPs default to disabled, especially AOL, Hotmail and Gmail.  To set cookies, go to your internet help menu and search for cookies and follow the stated instructions.

• You should be using the latest version of your browser. 

Using an Employer or Networked Computer

• When using a employer or other networked computers, firewalls and other filters may be in place and can deny you access to the self assessment reading materials. Speak to your IT personnel to determine if these settings can be changed if you encounter a problem.   Otherwise, your best bet is to access from a non-networked computer.

Spam Filters

• Make sure spam filters and other filters are not set to block links or attachments.

Alternate Access                                                                                                      Copying the link and placing it directly in your browser window (instead of directly clikcing on the link)  is also a strategy to consider as this sometime bypasses the filters that are creating the access block. 

How to Access Reading Materials and Online Tests

• Reading materials and tests are accessible 24/7 under the online testing center on the NCC website www.nccwebsite.org.  You must sign in with your password to access.

The NCC online modules have reading materials in two formats:

PDF Files  To access you must have Adobe Acrobat reader installed on your computer. This is a free software and available at www.adobe.com

OVID Files   Access to the reading materials is available directly from the publisher site OVID. You will need to click on the provided link and insert the ID and password given once directed to the OVID site. IDs and passwords can be found at the online testing center and are provided on the payment page when your order is confirmed.

Common error messages

The materials are no longer available.   This means you have a filter or firewall blocking access to the information.   You can try copying the link and placing it in your browser window to attempt to bypass the block.  If that fails, you should access from a different computer.

Limit for Concurrent Users <name of the reading material> has been reached - Try Again Later  -  Most publisher sites have a maximum number of individuals that can access the same materials at the same time. The above message means that is what has occurred.  A short wait before reattempting access usually resolves the issue.

Taking a Self Assessment Test

•   You do not have to take the test in one sitting.  You can go in and out of the test as long as you don't submit your answers.

Reviewing questions

• The questions appear one at a time. You can print out or review the entire test by clicking preview your answers during the test. You can exit the test and return as long as you don't submit your answers.  You can print out the test and reading materials if you wish.

Attempts

• You have two tries to successfully take a self assessment test.  A try means that you have submitted your answers.  There is no limit on many times you can access the test as long as you don't submit your answers.

Certificates

• Your certificate of completion will appear after passing the test and can be accessed from the online testing center or under your account.  This applies only to online module.   Certificates are provided in a PDF format. Hard copy modules certificates will be mailed to you.