Change your Testing Date or Exam Category

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CHANGE REQUESTS: If you can't take the exam as scheduled, need to test outside the current eligibility window, missed the scheduled testing date, or need to take a different exam, you can request a change. A change request can be submitted to change either the 90-day eligibility window or the exam category, provided the requirements below are met.

All change requests must be approved by NCC, and candidates may be required to provide additional information. There will be no refund of original examination fees or Change Request fees, even if you decide to keep your original exam date. Candidates who fail to take the examination under a change option must reapply with full fees.

Submit a non-refundable $125 fee with the online Change Request Form. Requests must be made using the online NCC Change Request Form and should be done from the link in your account after signing in. Changes requested in any other format will not be accepted.

There are 3 Options for making a change to the eligibility window, method of testing, or exam category:

Option 1 — Reschedule Within Your Original Window

If you're testing at a Test Center (TC) or using Live Remote Proctoring (LRP), you can change your method of testing (TC or LRP) or the testing date to another date within your original 90-day eligibility window — no change request form or fee is required, provided you meet these requirements:

How to reschedule:

• Log in to your NCC account and go to Certifications.
• Click "Schedule or Launch Exam."
• Click "Manage" to cancel or reschedule the appointment.

Option 2 — Change Your Eligibility Window

Use this option if you missed your exam or cannot reschedule within your current 90-day window for any reason.

• Deadline: The change request and fee must be submitted within one calendar year from the first date of your original assigned eligibility window.
• Before you submit: If you have an exam date scheduled, you must cancel it with PSI first (or via "Schedule or Launch Exam" in your account) before submitting a change request. If you're unable to cancel for any reason, wait until your testing date has passed before submitting the change request.
• Submission: Submit a change Request Form and a non-refundable payment of $125.00 is required. The change request can be found after signing into your account. One change is allowed through the change request process.
• There is no refund for any reason, even if you decide to take the exam as previously scheduled or in the original eligibility window. 

Option 3 — Change Your Exam Category

Examination categories can only be changed between subspecialty exams or to a subspecialty exam that the candidate is eligible for, as follows:

Changes marked "not allowed" require a brand-new application instead of a change request.

• Deadline: The request must be submitted at least 30 days before the end of your original 90-day testing window. After this point, no new testing window is provided. You will need to test during the remainder of the original window
• You must ensure you are eligible for the new subspecialty exam category, and additional documentation may be required. Time spent reviewing eligibility for the new category still counts toward your original 90-day window.
• There is no refund of the price difference when changing from a Core exam to a subspecialty exam
• Submission: Submit a Change Request Form, and a non-refundable payment of $125.00 is required. The change request can be found after signing into your account. One change is allowed through the change request process.

Examinees must take the exam for which they were determined eligible. No changes are permitted on examination day. If a candidate knowingly or unknowingly takes a different exam, it will not be scored, no refunds will be issued, and standard reapplication fees will apply.

Ready to submit a change?   Submit a change request 
— this is the only accepted method.

PSI Scheduling Support: (833) 256-1426  ·  Find a Test Center

Withdrawing from the examination process

Withdrawal Policy - Computer Testing

• All withdrawal requests must be submitted online at the NCC website BEFORE the final day of the original eligibility window.
• Candidates who register using a bulk purchase voucher cannot withdraw from the exam
• Candidates who missed a scheduled appointment for testing are no longer eligible to withdraw. 
• To withdraw, you CANNOT have a scheduled appointment to take an exam through PSI 
• If you have a scheduled appointment, you will be unable to withdraw until you cancel the appointment directly with PSI.  You must call scheduling at 833-256-1426 and UNSCHEDULE the exam prior to submitting the withdrawal application with NCC.  You can also cancel your appointment by logging into your account and clicking on the "Scheduling" link.
• Any test appointment with PSI must be canceled/unscheduled no later than four business days prior to the scheduled testing date.  
•  PSI can only remove you from the test schedule after you have canceled the test date. After you have canceled,  you can complete the NCC online withdrawal below. 
• Anyone who has previously requested an exam change of any kind, including a requested extension or deferral is not eligible to withdraw. 
• A withdrawal request cannot be submitted on the last day of the eligibility window.
• No refund will be considered after the original eligibility window expires.

Refunds for Withdrawing Candidates

• Computer candidates withdrawing from a Core or NP Certification exam will receive a $160 refund of their $325 payment.*
• Computer candidates withdrawing from a Subspecialty exam will receive a $105 refund of their $210 payment.*
• There are no refunds for those who register using a bulk purchase voucher

Submit withdrawal request