Live Remote Proctoring is a secure and non-invasive platform that uses professional proctors and technology to monitor examinees live while they complete the certification exam. This method of test delivery allows the examinee to take the certification exam from their home, office or a remote site, using their own computer. The process is secure, easily accessible, and monitors testing activity and records all aspects of the exam session. Candidates who would like to choose live remote proctoring will need to run a system and webcam test on the computer they plan to take the examination on to ensure it will meet remote proctoring requirements. If they meet requirements, they can move forward with scheduling Live Remote Proctoring.
Exam by Live Remote Proctoring – Preparation
Computer Specifications and Environment
Testing computers must have a detachable web camera, microphone and broadband internet access. If the testing computer has a built-in web camera and cannot be moved to scan the entire room, candidates must have a 5"x 6" or larger handheld mirror that the virtual proctor can use to scan the testing room. You must be able to use the computer in a private room without interruption. If you have not already done so you can do a computer compatibility and webcam check now using the computer you plan to test on.
Compatibility Test Link
Webcam Test Link
For the screen-sharing connection during the exam, candidates must download a program, which connects the candidate's screen to the proctor. Once the candidate has connected their screen to the proctor, the proctor connects the two-way video and audio connection. Once the exam is over, the session expires, and the remote connection is no longer valid. If you do not wish to complete the download, consider taking the test at a Computer Testing center (test is taken at a PSI/AMP center).
Test your computer prior to registering for Live Remote Proctored Exam - From the computer you are going to use to take the exam, you must check to see if the computer is compatible for Live Remote Proctoring testing. If the computer is compatible, you can proceed to register to take an exam. If not, try another computer or consider taking the test at the Computer Testing center (test is taken at a PSI/AMP center).
The technical requirements for the proctoring process are below. You will not be able to use a tablet, since tablets don't allow you to share your screen with a proctor. Here’s a list of what you need:
For PC users Windows 7, 8 and 10 are compatible. For Mac users 10.12, 10.13 and 10.14 operating systems are needed. Firefox and Chrome are supported for use on your PC but not Edge or Internet Explorer. For Mac users Safari, Firefox or Chrome can be used.
SchedulingThe examination is administered by appointment only. Examinations may be taken any day of the week, including Saturday and Sunday, 24 hours a day. It is your responsibility to schedule the examination as soon as you receive your eligibility notice. If you receive your eligibility notice before April 1, 2020, you will have to wait to schedule until this date. If you are unable to take the exam by Live Remote Proctoring, you will need to allow time to change to a computer center so it is critical you do not delay scheduling. The specific starting and ending days are provided in your eligibility notification - you cannot finalize an appointment until you receive your eligibility notification. Eligibility letters are sent via email and anyone submitting an EFM exam application in February will be provided with an extended window of eligibility to provide the option of Live Remote Proctoring through May 31, 2020. If your eligibility window extends beyond May 31, 2020 and you would like to test beyond this date you must schedule at a Computer Center. If you schedule for an LRP exam beyond May 31, 2020 it will be cancelled and you will be required to schedule at a computer center. If you are unable to schedule at a computer center you may have to pay a change fee to extend the eligibility window. It is the responsibility of the individual to ensure their email is current and accessible. It is recommended that you schedule your appointment as soon as possible. The availability of PSI Live Remote Proctoring (NCC's virtual testing vendor) for a specific time cannot be guaranteed. If you are unable to take the examination using LRP you will have to take the computer at a computer test center. Contact for scheduling your appointment will be on your eligibility letter.
The Process Starts with Identification
Testing Environment and Process
You can schedule and launch your exam right from your home or office computer but must have a microphone, webcam, speakers and stable broadband internet.
PSI requires all employees and exam takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behavior towards a proctor via chat or other candidates will be reported to your Licensing Authority/Sponsor and may result in criminal prosecution.
Restrictions and Security
If a candidate is dismissed by the proctor, the test administration will end, and all fees will be forfeited. The proctor may dismiss a candidate from the examination for any of the following reasons:
If a candidate engages in misconduct and is dismissed -- the exam score will not be reported, and examination fees will not be refunded.
Forfeiture of Fees
All fees will be forfeited by the candidate if the candidate engages in any of the above listed violations and is dismissed from the test administration.
Violation of any of the listed provisions results in dismissal from the testing session and having the candidate’s results on the examination voided and examination fees not refunded.
After the security measures have been completed and the rules have been reviewed, the examination will start. During the exam the browser is secured with no ability to copy, paste, screen capture, access other sites, use instant messaging applications or run remote access/virtual machines.
Two (2) hours are allotted to complete the subspecialty examination.
The virtual proctor monitors the time you spend on the examination. The examination will terminate if you exceed the time limit. You may click on the “Time” button in the lower right portion of the screen or select the TIME key to monitor your time. A digital clock indicating the time remaining for you to complete the examination will appear. The time feature may also be turned off during the examination. Only one test item is presented at a time. The item number appears on the screen. The entire test item appears on-screen (i.e., stem and three options labeled A, B, and C). Indicate your choice by either entering the letter of the option you think is correct (A, B, or C) or clicking on the option using the mouse. To change your answer, enter a different option by pressing the A, B, or C key or by clicking on the option using the mouse. You may change your answers as many times as you wish during the testing time limit.
To move to the next item, click on the forward arrow (>) in the lower right portion of the screen (see diagram above) or select the NEXT key. This action will move you forward through the examination item by item. If you wish to review any item or items, click the backward arrow (<) or use the left arrow key to move backward through the examination.
A test item may be left unanswered and returned to later in the testing session. Items may also be bookmarked (flagged) for later review by clicking in the blank square to the right of the Time button. Click on the forward pointing hand or select the NEXT key to advance to the next unanswered or bookmarked item on the examination. To identify all unanswered and bookmarked items, repeatedly click on the forward pointing hand or press the NEXT key. When the examination is completed, the number of test items answered is reported. If not all items have been answered and there is time remaining, return to the examination and answer those items. Any unanswered question is considered a wrong answer. It is to your advantage to provide an answer for each test item before ending the examination.
Online comments may be provided for any item by clicking on the button displaying an exclamation point (!) to the left of the Time button. This opens a dialogue box where comments may be entered. Comments will be reviewed, but individual responses will not be provided. NOTE: the time to make comments will be counted toward the test time, and no comments are acceptable as answers.
REGISTER TO TAKE THE EFM EXAM
Third party notification of pass/fail status will not be released without authorization from the candidate. A $30 fee is required for any third-party notification or issuance of duplicate pass/fail reports. Such verifications will not be issued until written confirmation of pass/fail is made by NCC and the candidate is so notified. Verification requests can only be made via the online verification system on the NCC website. NCC no longer issues verifications via mail or fax
Inclement Weather, Power Failure or Emergency
If you are unable to take your scheduled examination, due to inclement weather power failure or unforeseen emergencies, you may reschedule your exam ONCE at no charge by contacting PSI. This reschedule must occur within your 90-day testing window. If you have already used the one-time rescheduling option with PSI, then you will have to submit a "Change Request Form" (fees and restrictions apply).
If power is temporarily interrupted during an administration, your examination will restart where you left off, and you may continue the examination.
Fees not Refunded
A candidate will not receive a refund, but may file a Change Request Form with applicable fees, for any of the following reasons:
What Happens if You Can’t Take the Exam or Need to Make a Change?
Exams must be canceled or rescheduled 48 hours before the scheduled appointment time. Failure to cancel or reschedule within this time will result in forfeiting exam fees.
Change your Testing Date, Method of Testing or Exam Category
Candidates who cannot take their currently scheduled examination, have missed their testing date or need to take a different exam - can request a change. Candidates may request to change their examination category, reschedule their testing date or even change their method of testing, provided that they meet the requirements listed below. Candidates are only allowed one change option (e.g. if you reschedule your examination date, you will not be able to change your examination category). All change requests must be approved by NCC, and you may be required to provide additional information. There will be no refund of original fees or Change Request Form fees. Candidates who fail to take the examination under this change option must re-apply with full fees.
In order to request a change, you must:
New candidate substitutions CANNOT BE MADE for ineligible, withdrawn or candidates who have submitted a Change Request Form.
All PSI/AMP testing centers are CLOSED on the following days:
New Years Day
Martin Luther King Day
Independence Day (July 4)
Thanksgiving and the following Friday
Christmas Eve and Christmas Day
LIVE REMOTE PROCTORING
The EFM exam LRP testing is only allowed until May 31,2020. If you schedule a LRP exam after May 31,2020 it will be cancelled and you may have to submit a change request with a fee to reschedule a Computer Center Examination. You may test at a Computer Center any time during your 90-day eligibility window.